환불 정책
Cancellation
Orders can only be cancelled before the product is shipped or produced.
Once the order has been shipped, cancellation is no longer possible.
If cancellation is approved before shipping, a full refund will be issued.
Returns
Due to the low-value and personal nature of our jewelry products, all sales are final.
We only accept returns in the following cases:
- The item arrives damaged, defective, or significantly different from the description
- We sent the wrong product
Conditions for accepted returns:
- You must contact us within 7 days of delivery
- The item must be completely unused, unworn, with all original tags and packaging intact
- Proof of purchase is required
- Customized or personalized items are strictly non-returnable
Return shipping:
- If the return is due to our error (damaged, defective, or wrong item), we will cover the return shipping cost or offer a free replacement
- In all other cases, return shipping costs are the sole responsibility of the customer
No restocking fee will be charged for approved returns.
Refunds
Once we receive and inspect the returned item, we will notify you by email whether your refund is approved or rejected.
If approved, the refund will be processed to your original payment method within 7–14 business days.
Late or Missing Refunds
If you have not received your refund, please first check your bank account, then contact your credit card company or bank. Processing times may vary.
If the issue persists, contact us.
Important
Please contact our Customer Service at hello@halocordstudio to obtain the correct return address before sending any package.
Packages sent without prior authorization may not be accepted or refunded.